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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality. Guest experience expert Josh Liebman’s The Hospitality Mentality is a framework that leverages a company’s greatest asset—its people—and enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others. Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests’ expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior “wow” moments that solidify memories that take satisfaction to the next level.By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty. The impact of The Hospitality Mentality is more than a warm, fuzzy feeling—it will drive a business forward.
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Hospitality and Travel Marketing
Fully revised and updated for its fifth edition, Hospitality and Travel Marketing provides students with an international and systematic approach to hospitality and travel marketing structured around planning, research, implementation, control, and evaluation. Written in a user-friendly style and structured in a logical and organized manner to aid learning, students benefit from the ease of communication, practical nature, and excellent use of relevant and up-to-date cases.The author's global experience in the industry is emphasized through content on hospitality and travel marketing and other parts of tourism, along with a plethora of timely and relevant ‘real-life’ case examples from around the world. This new fifth edition is positioned as a post-COVID-19 text, reflecting the new realities of marketing after the pandemic, and has been updated to reflect these current trends in the field, including e-marketing, mobile marketing, societal marketing, and destination branding.It specifically has been updated by:• Including three new technology chapters on e-marketing, marketing on social media platforms, electronic customer relationship management (eCRM), and customer co-creation in marketing• A new chapter on social responsibility, societal and social marketing• New content on the new realities of the post-COVID era and the increasing competitiveness in hospitality and travel, greater emphasis on branding, disruptive technologies, consumer control, marketing and generations, uses of user-generated content, and globalization• New global case studies throughout with reflective questions to use in class or for self-study• New marketing and e-marketing mini cases throughout the book• New and updated additional resources to aid understanding and teaching, including PowerPoint slidesThis international, accessible, and comprehensive whole-industry textbook, written by a world-renowned author and industry expert, is an invaluable study companion for students of hospitality and travel marketing.
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Travel Your Way : Rediscover the world, on your own terms
Travel is the opposite of prejudice; it is curiosity, openness, and connection. Now, when our world is in flux, travel matters more than ever.How we travel has changed, but why we travel has not.With barriers and restrictions coming and going at a dizzying rate, now is the time to learn how to make the most out of whatever travel opportunities we are able to seize. With the right techniques and attitude, travel can open our eyes to new cultures and dispel stereotypes.It can force us out of our comfort zone. However, the benefits travel can unlock – increased understanding of the world, greater courage, better connection between cultures – don’t come automatically.Truly experiencing foreign cultures is something we need to work at. From advice on how to accurately understand new places to practical tips on meeting with locals, overcoming the language barrier, and asking the right questions, Travel Your Way shows you how to discover the world on your own terms.The result is a more rewarding journey and a greater sense of connection to everywhere you go, whether you’re on a business trip, or backpacking across the globe. Learn how to make the most of every place you go by seeing the world with open, curious eyes, plan with excitement for future journeys, and reflect with greater appreciation on the travels you have experienced so far.
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The Guesthouse
Seven guests. One killer. A holiday to remember… ‘Addictive and fun’ Daily Mail Not all the guests will survive their stay… You use an app, called Cloud BNB, to book a room online. And on a cold and windy afternoon you arrive at The Guesthouse, a dramatic old building on a remote stretch of hillside in Ireland. You are expecting a relaxing break, but you find something very different.Something unimaginable. Because a killer has lured you and six other guests here and now you can’t escape. One thing’s for certain: not all of you will come back from this holiday alive… ‘Addictive’ Sun ‘Dark, claustrophobic and full of suspense: The Guesthouse is a gripping mystery, and a fantastic debut’ Alex Lake, author of Seven Days ‘Creaking floorboards, secret passages, plaintive cries, howling winds – all the mystery and mayhem you need on a dark winter night’ Rachel Sargeant, author of The Roommates ‘Truly gripping’ Sunday Express
Price: 7.99 £ | Shipping*: 3.99 £
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What is your recommendation for accommodation in Rome?
I recommend staying in the historic center of Rome, near popular attractions such as the Colosseum, Roman Forum, and Pantheon. There are many charming boutique hotels and guesthouses in this area that offer a more authentic Roman experience. Additionally, staying near a metro station can make it easier to explore the city. Look for accommodations with good reviews and consider booking in advance, especially during peak tourist seasons.
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Where do you park your motorcycle?
I do not have a physical form or possessions, so I do not park a motorcycle.
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Where do you park your car?
I do not have a car, so I do not need to park one.
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What is your travel destination?
I am an AI digital assistant and do not have the ability to physically travel. However, I can provide information and assistance on a wide range of travel destinations based on your preferences and interests. Just let me know where you would like to go, and I can help you plan your trip!
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STEM Challenge - Minecraft Theme Park (Independent & Unofficial) : Build Your Own Theme Park in Minecraft
Simple-to-follow, step-by-step instructions for constructing a Minecraft theme park, including a bouncy castle, water ride, haunted house, ferris wheel, roller coaster and animal park.Read about STEM (science, technology, engineering, mathematics) topics in the real world, then put your learning to use within the game, discovering the differences between real life and the Minecraft world.Using core STEM principles, this book will take you through the process of designing and constructing your own Minecraft theme park – from calculating area when building your rides and understanding the different properties of the materials available to you, to learning how gravity and friction affect the speed of your roller coaster.At the end of the book you will have created one amazing theme park, complete with multiple attractions, ticket booths and lighting.
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Boston : A Color-Your-Own Travel Journal
Color your way around the world as this travel-journal-meets-coloring-book guides you through the streets of Boston, featuring 30 expertly curated sites to learn about, color, and record whether you’re already there, planning a trip, or dreaming about your next adventure. Grab your colored pencils—and get ready to travel the world!Whether your flights are booked or you’ll only be traveling in your mind, Boston: A Color-Your-Own Travel Journal takes you on an interactive, colorful tour of the city. This travel journal features 30 sites within the city to discover—from bucket list-worthy must-sees like Faneuil Hall and Fenway Park to historical gems along the Freedom Trail and charming neighborhoods like Beacon Hill and Harvard Square.Learn about each landmark with fascinating histories, fun facts, and travel tips.Accompanying journal pages allow space to record, plan, or imagine a dream vacation.Plus, all 30 landmarks feature beautifully rendered coloring pages to shade in while taking in the sites. Boston: A Color-Your-Own Travel Journal is a perfect, portable airplane take-along or gift for those dreaming of exploring historic “Beantown.”
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Tokyo : A Color-Your-Own Travel Journal
Color your way around Tokyo with this coloring-book-meets-travel-journal featuring 30 expertly curated sites to learn about, color, and record so you can experience the city whether you're already there, planning a trip, or dreaming about your next adventure. Grab your pen and colored pencils—and get ready to travel the world!Whether your flights are booked or you'll only be traveling in your mind, Tokyo takes you on an interactive, colorful tour of Japan's capital city.This travel journal features 30 sites in Tokyo to discover—from the bucket-list worthy must-sees like the Senso-ji Temple and the Imperial Palace to places to shop in the Ginza District and explore in Shinjuku Gyoen National Garden.Learn about each landmark with fascinating histories, fun facts, and travel tips.Accompanying the journal pages allow space to record, plan, or imagine your dream vacation.Plus, all 30 landmarks feature beautifully rendered coloring pages to shade in while taking in the sites.Tokyo is the perfect airplane take-along or gift for those dreaming about exploring Japan.
Price: 9.99 £ | Shipping*: 3.99 £ -
Venice : A Color-Your-Own Travel Journal
Color your way around the world as this travel-journal-meets-coloring-book guides you through the streets of Venice, featuring 30 expertly curated sites to learn about, color, and record whether you’re already there, planning a trip, or dreaming about your next adventure. Grab your colored pencils—and get ready to travel the world!Whether your flights are booked or you’ll only be traveling in your mind, Venice: A Color-Your-Own Travel Journal takes you on an interactive, colorful tour of the city. This travel journal features 30 sites within the city to discover—from bucket list-worthy must-sees like St.Mark’s Square and the Bridge of Sighs to the freshest fish and produce at Rialto Market and, of course, the stunning, labyrinthine canals.Learn about each landmark with fascinating histories, fun facts, and travel tips.Accompanying journal pages allow space to record, plan, or imagine a dream vacation.Plus, all 30 landmarks feature beautifully rendered coloring pages to shade in while taking in the sites. Venice: A Color-Your-Own Travel Journal is a perfect, portable airplane take-along or gift for those dreaming of exploring Italy’s famous “Floating City.”
Price: 9.99 £ | Shipping*: 3.99 £
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'Hotel or guesthouse?'
The choice between a hotel and a guesthouse depends on the individual's preferences and needs. Hotels generally offer more amenities and services, such as room service, concierge, and on-site restaurants, but they can be more expensive. On the other hand, guesthouses are often smaller, more intimate, and provide a more personalized experience. They are usually more budget-friendly and offer a chance to interact with the local community. Ultimately, the decision between a hotel and a guesthouse comes down to the traveler's priorities and budget.
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Would you offer accommodation to the Pope in your home?
As an AI, I do not have the ability to offer accommodation to anyone. However, if I were a human, I would be honored to offer accommodation to the Pope in my home. It would be a once-in-a-lifetime opportunity to host such a respected and influential figure. I would ensure that the Pope felt welcomed and comfortable during his stay.
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Would you provide accommodation for the Pope in your home?
As an AI, I do not have the ability to provide physical accommodations. However, if I were a human, I would be honored to provide accommodation for the Pope in my home. It would be a once-in-a-lifetime opportunity to host such a respected and influential figure. I would ensure that the Pope felt welcomed, comfortable, and respected during his stay.
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What are your favorite amusement park rides?
My favorite amusement park rides are roller coasters, especially ones with steep drops and fast speeds. I also enjoy thrill rides like the Tower of Terror or drop towers that give you a feeling of weightlessness. Additionally, I love water rides like log flumes or river rapids that provide a refreshing splash on a hot day. Overall, I enjoy rides that provide a mix of adrenaline and excitement.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.